Starter Desk
Self-Serve AI
Ideal for early-stage startups and small stores automating first-touch support.
$49
/ month
- 1,500 resolved conversations / mo
- Web chat widget & embed code
- 1 Knowledge Base source (URL / PDF)
- Unlimited team seats
- Voice telephony phone lines
Most Popular
Growth Tier
Omnichannel & Voice
Complete AI customer operations for growing companies scaling across Web, WhatsApp, and Phone.
$149
/ month
- 10,000 resolved conversations / mo
- 500 Voice Telephony Minutes
- WhatsApp, Email & Web in one shared desk
- Supervisor co-pilot & smart human escalation
- Unlimited docs & auto-crawling URLs
Enterprise Suite
Custom Infrastructure
Dedicated VPC hosting, private carrier SIP trunks, and custom enterprise compliance.
$399
/ month
- 50,000+ conversations + high-volume pool
- Dedicated SIP PBX carrier trunking
- SOC 2 Type II, HIPAA BAA & GDPR SLA
- Custom CRM webhooks & EHR connectors
- Dedicated CSM & 99.99% uptime guarantee
Economic Impact Modeler
Calculate your monthly savings with ChatLoom.
Adjust the sliders below based on your current ticket volume and inbound phone minutes to estimate instant cost reduction.
5,000 chats
1,000
25,000
50,000+
1,200 mins
0 mins
10,000 mins
20,000 mins
Assumptions: Human ticket cost benchmark $5.80 (Zendesk / HDI avg) vs. ChatLoom $0.45. Average deflection rate: 84%. Voice agent resolution saves $1.15/min compared to $25/hr human agent queue.
Estimated Monthly Savings
$23,540
Net recurring operational savings per calendar month.
Staff Hours Recovered:
576 hrs
Projected Payback Window:
< 14 days
Detailed Capability Matrix
Compare all features across plans.
| Core Feature | Starter | Growth | Enterprise |
|---|---|---|---|
| Monthly Resolved Conversations | 1,500 | 10,000 | 50,000+ |
| Monthly Voice Phone Minutes | Add-on ($0.09/min) | 500 Included | 3,000+ Included |
| Web Chat Widget Embed | Included | Included | Included |
| WhatsApp Business API | Included | Multi-Number | |
| Email Auto-Draft & Dispatch | Included | Custom SMTP | |
| Instagram Direct DM Sync | Included | Included | |
| SMS / MMS Two-Way Routing | Included | Included |
| Core Feature | Starter | Growth | Enterprise |
|---|---|---|---|
| Live URL Crawling | 1 Domain | Unlimited | Unlimited + Realtime |
| PDF, DOCX, CSV Uploads | Up to 10 files | Unlimited | Unlimited |
| Source Citation Verification | Included | Included | Included |
| Automated Hallucination Filter | Included | Included | Custom Rules |
| Multilingual Auto-Detection | 12 Languages | 95+ Languages | 95+ Languages |
| Custom Prompting & Tone Rules | Standard Tone | Full Tone Control | Custom Fine-Tuning |
| Core Feature | Starter | Growth | Enterprise |
|---|---|---|---|
| Latency SLA | ~600ms | 320ms | <300ms |
| Mid-Sentence Interruption | Included | Included | |
| Studio Voice Persona Profiles | 1 Voice | 8 Studio Voices | Custom Voice Clone |
| Direct SIP Trunking / PBX Transfer | Add-on | Included | |
| Call Recording & Full Transcripts | 7-day history | 90-day history | Unlimited Vault |
| Core Feature | Starter | Growth | Enterprise |
|---|---|---|---|
| Team Seats (Agent Logins) | Unlimited Free | Unlimited Free | Unlimited Free |
| Live Supervisor Queue View | Included | Multi-Team Queues | |
| Sentiment Triage Handoff | Basic | Included | Custom SLA Rules |
| 1-Click Co-Pilot AI Drafting | Included | Included | |
| Collision Detection | Included | Included |
| Core Feature | Starter | Growth | Enterprise |
|---|---|---|---|
| Zero Data Training Guarantee | Included | Included | Bound by Contract |
| SOC 2 Type II Compliance Report | Included | Audit Vault Access | |
| HIPAA BAA Agreement | Available | Included | |
| Private Dedicated VPC Hosting | AWS / GCP / Azure | ||
| Guaranteed Uptime SLA | 99.9% | 99.95% | 99.99% |
| Dedicated Solutions Architect | Included | ||
| Priority Emergency Escalation | Email (24hr) | Phone + Slack (15m) |
Got Questions?
Frequently asked billing questions.
We never shut down your assistant or drop customer conversations. If you exceed your tier's allocation, additional conversations are billed at a predictable rate of $0.03 per conversation, or you can seamlessly upgrade to the next tier at any time.
Voice minutes are metered in exact 1-second increments from the moment the caller is connected to the AI voice agent until the call terminates or is successfully transferred to a human PBX extension. Overage minutes are billed at $0.08 per minute.
Yes! You can toggle between monthly and annual billing at any point from your billing dashboard. When upgrading to annual, your 20% discount is applied immediately and prorated against any unused monthly balance.
Yes. Our compliance and legal team assists Enterprise prospects with complete SIG questionnaires, SOC 2 Type II audit packages, penetration test summaries, and custom Business Associate Agreements (BAAs).
We accept all major credit cards (Visa, Mastercard, American Express) for monthly and annual self-serve subscriptions. Enterprise contracts can be invoiced via ACH, SEPA, or bank wire with Net-30 payment terms.
Start in Under 10 Minutes
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