Triage Architecture
Fewer Escalations, Zero Context Loss
When a customer needs human attention, your agent gets a full briefing instead of forcing the customer to repeat their problem.
AI Thread Summaries
Generates a concise 3-bullet summary of everything the customer tried before human escalation took place.
Automated SLA Alarms
Prioritize tickets approaching contractual response limits. Notify on-call leads via Slack or PagerDuty.
Skill-Based Routing
Route technical queries to senior engineers and billing questions to account managers automatically.
Co-Pilot Draft Suggestions
Human agents review AI-crafted responses in 1-click, cutting average typing and handling time by 68%.
Agent Productivity
Transforming Support Team Economics
68%
Handle Time Reduction
Less typing with auto-drafts
< 15s
Warm Transfer Speed
Instant context whisper
94%
Rep Satisfaction
Zero repetitive password resets
99.98%
SLA Compliance
Zero dropped priority tickets
Elevate Your Team
Empower your human support team with AI co-pilots.
Connect your existing Zendesk, Salesforce, or Freshdesk instance in under 15 minutes.