How can we help you today?

Unlike brittle decision-tree bots that break when a user strays from keywords, ChatLoom is a sovereign AI customer operations engine. It ingests your company's actual help docs, website, and API catalogs to resolve queries autonomously across Web, WhatsApp, and Phone with sub-second latency and zero hallucinations.

Most teams go live in under 15 minutes. Simply paste your website or documentation URL, let our crawler index your articles, preview the live conversational responses in our sandbox, and embed the 1-line script tag into your website.

Yes! ChatLoom includes a unified supervisor helpdesk. When negative sentiment is flagged, an SLA expires, or the customer explicitly asks for a human, the ticket escalates seamlessly with a 3-bullet AI context summary so your rep never asks the customer to repeat themselves.

ChatLoom natively connects with Web Chat (responsive widget and iframe), WhatsApp Business API, Instagram Direct DMs, SMS / MMS, automated inbound Email drafting, and carrier SIP voice telephony.

We enforce deterministic retrieval-augmented generation (RAG) with a citation guardrail layer. Every single fact generated by the assistant must be grounded in an exact ingested chunk. If the answer does not exist in your source data, ChatLoom politely states that it does not know and offers human escalation.

We support live website URLs, sitemaps, PDFs, Microsoft Word (.docx), Markdown (.md), CSV product feeds, plain text, and direct API sync with Notion, Confluence, and Zendesk Help Centers.

You can set automated synchronization to occur daily, weekly, or on-demand via webhook. When your documentation changes, vector embeddings are updated incrementally in seconds.

ChatLoom automatically detects and responds in over 95 languages, allowing you to provide localized 24/7 support globally without hiring multilingual shifts.

Traditional voice bots execute speech-to-text, LLM inference, and text-to-speech in sequential blocks, which takes 1,200ms+. ChatLoom uses real-time streaming chunks: audio tokens are processed speculatively as the caller speaks, cutting total round-trip latency down to 320ms.

Yes! Natural acoustic yielding detects caller vocal activity within 45 milliseconds. The assistant immediately halts its outgoing speech, clears the audio buffer, and listens to the caller's new direction.

Yes. You can provision fresh toll-free and local numbers directly in our dashboard, or configure SIP trunk forwarding from Asterisk, Twilio, Genesys, Cisco, or Avaya.

Yes. ChatLoom executes SIP REFER transfers directly to your internal call center queues while delivering a real-time whispered voice briefing or screen pop to the receiving human agent.

Never. We have legally binding Zero Data Retention DPAs with all inference providers. Your uploaded documents, chat logs, and voice recordings remain 100% sovereign and tenant-isolated.

Yes! We maintain an audited SOC 2 Type II certification and execute Business Associate Agreements (BAAs) for healthcare entities subject to HIPAA standards.

Our pre-processing gateway scans incoming messages for sensitive patterns (SSNs, credit card numbers, passwords, phone numbers) and replaces them with redacted tokens before the text is embedded or sent for inference.

Yes. Enterprise clients can deploy ChatLoom via dedicated Kubernetes Helm charts directly inside their private cloud perimeter for absolute regulatory control.

No! We believe per-seat pricing penalizes growing teams. All ChatLoom plans include unlimited human team seats, allowing you to invite your entire support and engineering department for free.

A conversation is counted as an ongoing customer thread within a 24-hour window, regardless of whether 2 messages or 30 messages are exchanged. We never bill on raw token usage.

Your service will never be interrupted or throttled. Any surge volume is billed at transparent overage rates ($0.03/conversation, $0.08/voice min) or you can upgrade mid-cycle with prorated credit.

Yes, every plan starts with a full 14-day free trial on your own documentation. No credit card is required to set up your assistant and test accuracy.