Sync customer conversation histories, ticket tags, custom user fields, and agent assignment rules bi-directionally.
Create Leads, update Cases, read CRM opportunities, and verify customer entitlements prior to bot handoffs.
Bring your own Twilio phone numbers or SIP trunks. Low-latency edge Media Stream integration with zero packet loss.
Automate inbound customer messages, send outbound transactional shipping notices, and maintain persistent chat threads.
Log conversations to contact timelines, trigger automated email workflows, and sync customer satisfaction metrics.
High-reliability PSTN calling with AWS Voice Connector support and direct S3 audio recording transcription.
Index your internal engineering wikis, product specs, and customer FAQ databases with instant page change detection.
Crawl public and private markdown repos on every merge. Ground your chatbot in developer release notes and docs.
Automate employee IT requests, laptop provisioning inquiries, and bug reports directly into Atlassian Jira queues.
Deploy ChatLoom inside internal Slack channels to answer employee questions on HR, benefits, and sales policies.
Look up live parcel tracking, process return RMA requests, and check SKU inventory automatically in chat.
Deliver carrier-grade phone experiences with NCCO control and low-latency websocket voice bridges.
Need a Custom System Integration?
Our REST API and webhooks let you pipe customer conversations, trigger external backend actions, and sync custom knowledge stores programmatically.
- Real-time webhook events on message received, escalated, and resolved.
- OpenAPI 3.1 compliant with generated TypeScript, Python, and Go SDKs.
- Granular API scoping with IP allowlisting and HMAC signature verification.
curl -X POST https://api.chatloom.io/v1/sessions \
-H "Authorization: Bearer cl_live_83901a" \
-H "Content-Type: application/json" \
-d '{
"channel": "whatsapp",
"customer_id": "cust_84920",
"grounding_threshold": 0.85,
"metadata": {
"plan": "enterprise",
"region": "us-east-1"
}
}'Ready to integrate your favorite apps?
Our support engineers assist with custom PBX SIP trunking, Salesforce Sandbox mapping, and SSO configurations.