We build AI support that feels like talking to your best engineer.
ChatLoom was founded in San Francisco by systems engineers, acoustic researchers, and support leaders obsessed with killing hold music, robotic script trees, and multi-day ticket wait times.
The principles that guide our code.
Latency is Empathy
A 3-second delay on the phone is cognitive friction. We engineer at the packet level to deliver responses in 320ms because customer time is irrecoverable.
Grounded Ground Truth
Plausible lies are unacceptable in customer support. If our models cannot cite an exact paragraph in your documentation, they decline to speculate and escalate.
Sovereign by Default
Your company's proprietary knowledge is not training fuel. We guarantee strict zero-retention policies and dedicated VPC tenant isolation.
Human in Command
AI should handle the 80% repetitive volume so human support specialists can focus on empathy, relationship building, and complex enterprise problem solving.
Led by AI researchers & infrastructure veterans.
From lab prototype to 4M+ monthly resolutions.
Company Inception & RAG Research
Founded in San Francisco by David and Elena. Built our zero-hallucination document parser and closed our seed round led by top AI infrastructure funds.
Breakthrough 320ms Voice Telephony Engine
Engineered direct SIP trunking and neural acoustic yielding. Deployed omnichannel shared desk unifying WhatsApp, Web, Email, and Phone.
Global Enterprise Adoption & SOC 2 / HIPAA
Crossed 4.2M monthly automated contacts across 500+ global brands. Achieved SOC 2 Type II audit certification and expanded offices to London and Singapore.
Where we build.
San Francisco (HQ)
500 Howard Street, Suite 400
San Francisco, CA 94105, USA
London
100 Bishopsgate, 18th Floor
London EC2N 4AG, United Kingdom
Singapore
1 Marina Boulevard, Level 28
Singapore 018989
Ready to upgrade your customer operations?
See how ChatLoom deflects tickets and handles live phone calls for your exact business.