[email protected] +1 (415) 555-0192 24/7 AI Desk • Live Mon-Fri 9am-6pm
Autonomous Omnichannel Support

Customer support that listens, speaks, and resolves.

Unify Web Chat, WhatsApp, Email, and AI Voice into one shared inbox. ChatLoom trains directly on your website and help docs to resolve 84% of inquiries in seconds with verified source citations.

Start Free Trial Watch 2-Min Demo
Support Specialist Customer Success Lead Operations Manager
Over 2,400+ support teams resolving 12M+ inquiries every month.
320ms Latency • Grounded in Docs
v2.4 Live
Can I configure webhook endpoints for ticket escalation and keep our SLA under 15 minutes?
Yes! You can configure webhook triggers in Settings → Escalation Rules. ChatLoom automatically pushes payload events with full context to your Zendesk or Slack channel within 1.2 seconds of an SLA trigger.
Cited: docs.yourcompany.com/webhooks-sla
Awesome. And how do we initiate human takeover mid-stream?
Retrieving context & drafting handoff action...

Inbound Voice Call • Connected

AI Voice Assistant speaking with caller (+1 415-555-0192)

SIP Trunk Active
94.2% First-Contact Resolution
320ms Ultra-Low Voice Latency
WhatsApp Business Official Cloud API
SOC 2 Type II & HIPAA Certified
Instant Document Vectorization
Seamless Human Agent Takeover
94.2% First-Contact Resolution
320ms Ultra-Low Voice Latency
WhatsApp Business Official Cloud API
SOC 2 Type II & HIPAA Certified
Unified Inbox

Every conversation channel. One intelligent inbox.

Meet your customers wherever they reach out. ChatLoom coordinates autonomous agents and human reps across web, mobile, social, and phone numbers without fragmented context.

Website Widget Sub-second streaming

Pill-shaped, non-intrusive web chat with customizable branding

Embed with a single <script> tag. Matches your exact brand colors, delivers real-time Markdown answers, renders product preview cards, and suggests contextual quick-action buttons.

Online ChatLoom Floating Assistant
"Welcome back, Alex! Need an update on your subscription renewal or invoice #4819?"
WhatsApp Cloud Verified Business

Direct messaging at global scale

Connect official Meta WhatsApp Business numbers. Answer order queries, dispatch shipping updates, and share PDF invoices directly in the chat thread 24/7.

Inbound Phone Agent SIP / WebRTC

Natural human speech with zero robot delay

Powered by neural acoustic synthesis. Callers can interrupt naturally, ask complex questions, and receive accurate answers without touching a dial pad.

Email Ingestion Instagram DMs
Auto-Categorized

Autonomous email drafting & ticket synthesis

Parse lengthy email threads, auto-draft responses grounded in policy docs, and route high-sentiment tickets to tier-2 engineers with executive summaries already prepared.

Email Draft Auto-Prepared: "Hi Sarah, your refund for #9021 was processed according to Section 4.2..."
Instagram DM Escalation: "Customer tagged influencer account; VIP priority routed to Tier 2."
Knowledge Training

Paste a URL or upload docs. Trained in minutes.

Connect your Notion workspace, Zendesk help center, GitBook manuals, or raw PDF files. ChatLoom continuously re-crawls your sources and grounds every single answer with verified citations so your AI never hallucinates.

Ready to extract endpoints, FAQs, and return policies.
Zero Hallucination Safeguard: If an answer isn't in your documentation, ChatLoom gracefully offers human handoff instead of making up answers.

Active Source Knowledge Graph

Auto-Sync Enabled

Live vector chunks referenced in real-time during incoming user conversations:

  • DOC-102
    Refund & Cancellation Policy (v3.2) Updated 3 hours ago • 14 chunks • 99.4% similarity match
  • API-408
    REST Webhook Authentication & Rate Limits Indexed via GitBook • 8 chunks • 98.7% similarity match
  • ZEND-89
    Enterprise SLA & Escalation Tiers Zendesk Help Center Ingestion • 22 chunks • 97.9% similarity match
  • NOTION-12
    Internal Billing FAQ & Invoice Processing Notion Workspace Sync • 5 chunks • 96.5% similarity match
482 Total Knowledge Nodes Active Connect Custom CRM →
Smart Escalation

Seamless handoff when a human touch is required.

Never trap your customers in an endless chatbot loop. When sentiment dips or complex edge cases arise, ChatLoom transfers the full conversation history, user metadata, and intent summary to your human agents.

Sentiment Triggers

Our real-time acoustic and semantic monitoring flags frustration, repeated inquiries, or VIP accounts, immediately prompting agent transfer before the user gets annoyed.

Trigger: Sentiment Score < 0.45
Flagship Feature

Complete Conversation Brief

Human agents never ask "Can you explain the problem again?". ChatLoom prepares a 3-bullet executive summary and highlights customer emotions right inside the agent console.

Zero Context Loss • SLA Guaranteed

Automated Ticket Creation

If after-hours, ChatLoom automatically logs a high-priority ticket in Zendesk, Freshdesk, or Salesforce with pre-populated tags, severity level, and suggested resolution steps.

Syncs with Zendesk, Jira & Salesforce
Proven Telemetry

Measurable impact from day one.

Real telemetry collected across millions of customer support sessions. Higher resolution, near-zero wait times, and drastically reduced ticket expenses.

94.2%
Resolution Rate

Autonomous deflection without agent touch

320ms
Voice & Chat Latency

Sub-second streaming acoustic response

4.9/5
Average CSAT Score

Across 2.4M verified customer reviews

68%
Support Cost Saved

Average reduction in tier-1 overhead

Estimate Your Monthly Savings

Adjust your expected monthly conversation volume and inbound phone minutes to see how much labor cost ChatLoom reclaims for your team.

Monthly Conversations: 25,000
1,000 50,000 100,000+
Monthly Voice Minutes: 5,000
500 mins 15,000 mins 30,000+ mins
Estimated Net Savings
$116,825

per month in deflected tier-1 labor costs

Rep Hours Saved: 2,865 hrs
Claim Your ROI Today
Customer Stories

Loved by fast-moving support leaders.

See how operations executives cut response times from hours to fractions of a second.

★★★★★
"ChatLoom deflected 87% of our inbound e-commerce order status questions on Day 3. Our human agents now focus entirely on high-value VIP escalations."
Elena Rostova
Elena Rostova
VP of Customer Experience, Kora Retail
★★★★★
"The real-time phone voice agent is unbelievable. Callers genuinely believe they are speaking with a courteous human tier-1 specialist. 320ms latency makes all the difference."
Marcus Chen
Marcus Chen
Head of Telephony Ops, CloudScale
★★★★★
"Grounding on our actual documentation was seamless. We pasted our Notion URLs and the AI immediately answered technical webhook questions with pinpoint citations."
Sophia Tremblay
Sophia Tremblay
Director of Support, DevKit Global
★★★★★
"WhatsApp and Web Chat in one shared console saved us over $18,000/month in software seat licenses alone. It just works."
David Sterling
David Sterling
Operations Manager, FinTech Stream
Transparent Plans

Scale by conversations and call minutes.

Never pay per-seat penalties. Every plan includes unlimited human agent seats, omnichannel routing, and continuous document training.

Starter

Growing Teams

Perfect for fast-growing startups automating early customer support.

$49 / month
Start 14-Day Free Trial
  • 2,000 AI Conversations / mo
  • 250 AI Voice Call Minutes
  • Web Chat & Email Ingestion
  • Train on up to 50 URLs / Docs
  • Unlimited Human Agent Seats

Growth

Most Popular

Omnichannel intelligence across chat, WhatsApp, and phone.

$149 / month
Start 14-Day Free Trial
  • 15,000 AI Conversations / mo
  • 1,500 AI Voice Call Minutes
  • Official WhatsApp Business API
  • Smart Handoff & Sentiment Triggers
  • Continuous 24-hr Knowledge Auto-Sync
  • Zendesk, Slack & Salesforce Webhooks

Enterprise

Custom SLA

Dedicated telephony routing, custom fine-tuning, and SLA guarantees.

$399 / month
Contact Enterprise Sales
  • 60,000+ AI Conversations / mo
  • 10,000+ AI Voice Call Minutes
  • Dedicated SIP Trunk & Custom Caller ID
  • SOC 2 Type II, HIPAA & BAA Agreement
  • Dedicated Solutions Engineer (99.99% SLA)
Got Questions?

Everything you need to know about ChatLoom.

Clear answers regarding setup, knowledge privacy, telephony latency, and human handoff.

ChatLoom employs strict retrieval-augmented generation (RAG) with verified citation grounding. When an incoming question is processed, the system retrieves the top relevant passages from your indexed documents. If the semantic similarity confidence falls below your set threshold (e.g. 88%), ChatLoom gracefully initiates a human handoff or records a ticket rather than generating unverified assumptions.

Our edge voice telephony pipeline operates with a median latency of 320ms from caller utterance to synthesized speech response. This makes spoken conversations feel fluid and conversational, with full support for natural conversational interruptions and live phrase acknowledgment.

Absolutely. ChatLoom acts as your intelligent frontline layer. You can integrate your existing ticketing platforms via standard two-way webhooks or pre-built connectors. When an agent takes over, the complete history and AI brief are pushed directly to your existing CRM without disrupting your team's workflow.

Yes. All ingested data is encrypted at rest (AES-256) and in transit (TLS 1.3). We never use your proprietary documentation or customer conversation data to train foundational models. We are SOC 2 Type II certified and offer HIPAA BAA agreements for healthcare teams.
Get in Touch

Let's discuss your support automation goals.

Have questions about custom telephony routing, volume pricing, or security compliance? Send us a message and our team will get right back to you.

Send an Inquiry

Your details are safeguarded under our SOC2 privacy framework.

Headquarters & Details

Visit our engineering hub or reach out directly to our live solutions desk.

  • Email Us: [email protected]
  • Direct Phone Line: +1 (415) 555-0192
  • Office Location: 580 Howard Street, Suite 400, San Francisco, CA 94105
  • Operating Hours: AI: 24/7/365 • Human Team: Mon-Fri, 9am - 6pm EST